Implementasi Business Process Orientation Maturity Model (BPOMM) dalam Mengevaluasi Tingkat Kematangan Proses Bisnis UMKM

Wahyu Ismail Kurnia; Rosna Kurnia; Muhamad Hasyim Tuankotta; Alex Kisanjani

Penulis

Wahyu Ismail Kurnia Universitas Balikpapan
Rosna Kurnia Program Studi Akuntansi Syariah, Fakultas Ekonomi dan Bisnis Islam, Institut Agama Islam Negeri Ambon
Muhamad Hasyim Tuankotta Program Studi Teknik Industri, Fakultas Teknologi Industri, Universitas Balikpapan
Alex Kisanjani Universitas Balikpapan

Kata Kunci:

BPOMM, Model Kematangan, Proses Bisnis, Tingkat Kematangan

Abstrak

Peningkatan kinerja bisnis UMKM sangat bergantung pada tingkat kematangan proses bisnis. Semakin tinggi level (tingkat) kematangan (Integrated) proses bisnis suatu usaha maka semakin stabil dan mampu mencapai keunggulan kompetitif. Begitu pula sebaliknya, jika level kematangan proses bisnis berada pada level rendah (Ad Hoc) maka akan berimplikasi terhadap kestabilan dan ketidakmampuan Perusahaan dalam mencapai keunggulan kompetitif. Untuk itu, penelitian ini bertujuan untuk mengadopsi kerangka kerja Business Process Orientation Maturity Model dalam mengevaluasi kinerja UMKM melalui kematangan proses bisnis. Penelitian ini berbasis studi kasus dengan menjadikan UMKM Kampoeng Timur dan Abon Ikan Asin Layur Amiroh yang berlokasi di kota balikpapan sebagai objek penelitian. Penelitian ini menggunakan business process orientation maturity model (BPOMM) sebagai kerangka model dan 4 (empat) level kematangan proses bisnis sebagai acuan evaluasi tingkat kematangan proses bisnis. Proses pengumpulan data melalui penyebaran seperangkat kuesioner yang telah divalidasi oleh expert dan pelaku UMKM. Sementara analisis data terdiri dari perhitungan hasil penilaian dan perbandingan aspek kemantangan proses bisnis. Hasil penelitian menunjukan bahwa melalui kerangka model BPOMM, tingkat kematangan proses bisnis UMKM Kampoeng Timur dan Abon Ikan Asin Layur Amiroh berada pada level kedua atau “Defined”. Untuk mencapai level tertinggi atau “Integrated” kedua UMKM tersebut harus secara konsisten dan berkesinambungan memperbaiki aspek-aspek kematangan proses bisnis yang dianggap kurang berdasarkan rekomendasi.

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