Digitalisasi Layanan Kepolisian: Studi Tentang Efektivitas dan Kendala dalam Penggunaan “Polri Super App” Untuk Pelayanan Publik
DOI:
https://doi.org/10.33506/jn.v11i1.4430Keywords:
Polri_Super_App, Pelayanan_SKCK, E-Goverment, Digitalisasi_Layanan_PublikAbstract
This study aims to analyze the implementation of the Polri Super App in the service of issuing Police Record Certificates (SKCK) at the Parepare District Police, by highlighting user responses, officer readiness, and technical and social challenges in the utilization of this digital service. A qualitative approach was employed through in-depth interviews, surveys, and field observations conducted from March to April 2025. The findings show that although the application is considered to improve service efficiency, there are still barriers in the form of low user digital literacy, limited officer training, and technical constraints such as data synchronization and system errors. Additionally, infrastructure gaps in certain areas also hinder equitable access. This research recommends strengthening application features, regular training for officers and users, and inclusive policies that accelerate the transformation of technology-based public servicesReferences
Afiyah, S. (2022). TRANSFORMASI BIROKRASI PEMERINTAH DALAM PENERAPAN E-GOVERMMENT PADA NEW NORMAL. HUMANIS: Jurnal Ilmu-Ilmu Sosial Dan Humaniora, 14(1), 55–61. https://doi.org/10.52166/humanis.v14i1.2833
AL-Rababah, B. A., & Abu-Shanab, E. A. (2010). E-Government and Gender Digital Divide: the Case of Jordan. International Journal of Electronic Business Management, 8(1), 1–8. http://search.proquest.com/docview/756204442?accountid=17193%5Cnhttp://sfx.brad.ac.uk/sfx_local?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:journal&genre=article&sid=ProQ:ProQ:abiglobal&atitle=E-GOVERNMENT+AND+GENDER+DIGITAL+DIVIDE:+THE+CASE+OF
Andreani Syafaruddin, Andi Riska; Mustanir, Ahmad; Rahmat Razak, Muhammad Rais; Syarifuddin, Haeruddin; Suleha; Trisnawaty; Nurzin, M. (2023). Pendampingan Penggunaan Aplikasi Siberas Dalam Menunjang Desa Digitalisasi Di Desa Mario. Communnity Development Journal, 4(4), 8781–8785. https://scholar.google.co.id/citations?view_op=view_citation&hl=id&user=srl7FjoAAAAJ&sortby=pubdate&citation_for_view=srl7FjoAAAAJ:FPJr55Dyh1AC
Baharuddin, T., Rusadi, S., & Adni, D. F. (2024). Adaptive Policy in Website-Based Digitization of Government Public Services: A Thematic Analysis. Journal of Local Government Issues. https://doi.org/10.22219/logos.v7i1.29404
Bezzina, F., Camilleri, E., & Marmarà, V. (2021). Transparency and Accountability Public Service Reforms BT - Public Service Reforms in a Small Island State : The Case of Malta (F. Bezzina, E. Camilleri, & V. Marmarà (eds.); pp. 91–104). Springer International Publishing. https://doi.org/10.1007/978-3-030-74357-4_3
Bindu, N., Sankar, C. P., & Kumar, K. S. (2019). From conventional governance to e-democracy: Tracing the evolution of e-governance research trends using network analysis tools. Government Information Quarterly, 36(3), 385–399. https://doi.org/10.1016/j.giq.2019.02.005
Erfan, Z., Jalaluddin, J., Azhari, F., & Hamdi, F. (2024). Revitalisasi Dan Piloting Kantor Urusan Agama Di Indonesia (Dinamika Hukum Islam Berbasis Kemaslahatan). Indonesian Journal of Islamic Jurisprudence, Economic and Legal Theory, 2(2), 740–766. https://doi.org/10.62976/ijijel.v2i2.551
Ilyas, A., & Bahagia, B. (2021). Pengaruh Digitalisasi Pelayanan Publik terhadap Kinerja Pegawai pada Masa Pandemi di Lembaga Pendidikan dan Pelatihan. Edukatif : Jurnal Ilmu Pendidikan, 3(6), 5231–5239. https://doi.org/10.31004/edukatif.v3i6.1173
Marginingsih, R. (2023). BI-FAST Sebagai Sistem Pembayaran Dalam Mendukung Akselerasi Digitalisasi Ekonomi dan Keuangan Nasional. Moneter - Jurnal Akuntansi Dan Keuangan, 10(1), 18–26. https://doi.org/10.31294/moneter.v10i1.15356
Meijer, A., & Bekkers, V. (2015). A metatheory of e-government: Creating some order in a fragmented research field. Government Information Quarterly, 32(3), 237–245. https://doi.org/10.1016/j.giq.2015.04.006
Melani Puspasari, H., Zharif Mustaqim, I., Tri Utami, A., Syalevi, R., & Ruldeviyani, Y. (2024). Evaluation of Indonesia’s police public service platforms through sentiment and thematic analysis. IAES International Journal of Artificial Intelligence (IJ-AI), 13(2), 1596. https://doi.org/10.11591/ijai.v13.i2.pp1596-1607
Mubarok, M. R., Rachmadi, A., & Wijoyo, S. H. (2022). Analisis Pengaruh Faktor Teknologi, Organisasi, dan Manusia Terhadap Kesuksesan Penerapan E-voting System pada Aspek Penggunaan Sistem, Kepuasan Pengguna, dan Manfaat (Studi Kasus Pemilihan Mahasiswa Raya Universitas Brawijaya). Jurnal Teknologi Informasi Dan Ilmu Komputer, 9(5), 889–900. https://doi.org/10.25126/jtiik.2022954610
Natika, L. (2024). TRANSFORMASI PELAYANAN PUBLIK DI ERA DIGITAL: MENUJU PELAYANAN MASA DEPAN YANG LEBIH BAIK. The World of Public Administration Journal. https://doi.org/10.37950/wpaj.v6i1.2040
Nugraha, A., Trisnawaty, A. R., & ... (2023). Pelatihan Digitalisasi Pelayanan Berbasis Aplikasi Siberas Desa Malalin Kecamatan Cendana Kabupaten Enrekang. Martabe: Jurnal …, 6, 4174–4178. http://jurnal.um-tapsel.ac.id/index.php/martabe/article/view/13357
Prabowo, A., Khairul Muluk, M. R., & Hayat, A. (2021). Model collaborative governance dalam pembangunan desa pada masa covid-19: studi di Kabupaten Lampung Selatan. Publisia: Jurnal Ilmu Administrasi Publik, 6(1), 15–31. https://doi.org/10.26905/pjiap.v6i1.5393
Putra, P. P., Arman, A. A., Edward, I. J. M., & Shalannanda, W. (2020). Designing Recommendations and Road Map of Governance for Quality Management System of Online SKCK Based on Information Security Using ISO 9001: 2015 and ISO 27001: 2013 (Case Study: Ditintelkam Polda ABC). 2020 14th International Conference on Telecommunication Systems, Services, and Applications (TSSA, 1–7. https://doi.org/10.1109/TSSA51342.2020.9310824
Qiroatul Afrilia, W., Sudaryanti, D., Wahid Mahsuni, A., Studi Akuntansi, P., Ekonomi dan Bisnis, F., & Islam Malang, U. (2024). Pengaruh Akuntabilitas Pengelolaan Dana Desa dan Digitalisasi Pelaporan Keuangan Desa Terhadap Sustainable Development Goals (SDGs) Desa (Studi Kasus Kecamatan Wagir Kabupaten Malang). E_Jurnal Ilmiah Riset Akuntansi, 13(01), 325–332. http://jim.unisma.ac.id/index.php/jra,
Rivki, M., Bachtiar, A. M., Informatika, T., Teknik, F., & Indonesia, U. K. (2024). Digitalisasi Pemasaran Produk Usaha Mikro, Kecil, Menengah (Umkm) Oleh Suku Dinas Perindustrian, Perdagangan, Koperasi, Usaha Kecil, Dan Menengah Kota Administrasi Jakarta Utara Provinsi Dki Jakarta Aisha. 112, 1–15.
Robertson, S. P., Buie, E. A., & Murray, D. (2011). Interaction design for citizen engagement and digital government. 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times, Dg.o 2011, 376–377. https://doi.org/10.1145/2037556.2037634
Sailendra, S., Djaddang, S., Syam, M. A., Susilawati, S., & P, N. (2021). Tatakelola Keuangan UMKM Berbasis ETAP dan Android Untuk Meningkatkan Efisiensi Kinerja Usaha pada Era Covid-19 Normal Baru. CAPACITAREA : Jurnal Pengabdian Kepada Masyarakat, 1(02), 110–120. https://doi.org/10.35814/capacitarea.v1i02.2058
Seta, H. J., Suharto, D. G., & Setyowati, K. (2024). Digitalization: Innovation in public services (Case Study Implementation of the Complaints Service Unit in Surakarta (ULAS) and Klaten Regency Industry and Manpower Office). Journal of Government and Civil Society, 8(2), 161. https://doi.org/10.31000/jgcs.v8i2.10884
Špaček, D., & Špačková, Z. (2023). Issues of e-government services quality in the digital-by-default era – the case of the national e-procurement platform in Czechia. Journal of Public Procurement, 23(1), 1–34. https://doi.org/10.1108/JOPP-02-2022-0004
Wara, S. S. M., Adziima, A. F., Nasrudin, M., & Pratama, A. R. (2024). Predictive Analysis of Government Application Comment on Playstore with Clustered Support Vector Machine. 2024 IEEE 10th Information Technology International Seminar (ITIS), 84–88. https://doi.org/10.1109/ITIS64716.2024.10845453
Wulandari, Y. (2024). Persepsi Publik Tentang Digitalisasi Layanan Pusaka Kemenag. Da’watuna: Journal of Communication and Islamic Broadcasting, 4(5), 1858–1872. https://doi.org/10.47467/dawatuna.v4i5.3668
Yustinus Bowo Dwinugroho. (2024). Transformation Strategy: Indonesian National Police in Coordinating Crime in The Digital Era. International Journal of Integrated Science and Technology, 2(5), 374–383. https://doi.org/10.59890/ijist.v2i5.1904
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Abdul Majid Zainuddin Majid, Jamaluddin Ahmad, Nurjannah Nonci, Yayuk Astuti
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
